Answered By: Whitney Bates-Gomez
Last Updated: Dec 09, 2019     Views: 12

Kanopy relies upon the strength of your Internet, so a poor or slow connection may impact video quality.  Older videos not available in HD may also be of poorer quality.  If you are experiencing slowness, you may also try the following:

-Updating your browser

-Clearing your cache (instructions here: http://www.refreshyourcache.com/en/home/)

-Restarting your mobile device (be sure to turn your device completely off)

Contact Kanopy if you think there may be an issue with the actual video.

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