Answered By: Mary Ann Cullen
Last Updated: Jun 29, 2020     Views: 27

There are a number of things to check if you are having trouble accessing GSU Library's electronic resources. Here are some things to try: 

1. Make sure your username and password are up to date. Even if you can log into some things, if you haven't changed your password in a while, you may need to change it. You can do that by visiting the CampusID Password Manager. 

2. Some databases are limited to on-campus use, a specific campus, or require users to set up accounts. Check to make sure if the database has limits on who and where it can be accessed, or if it requires you to create an account. This information can be found in the description of the database on the Databases A-Z list. 

3. Change your approach. For example, if you were using a direct link, try going to the database from the library homepage then searching for your article. If working from a citation, try searching for the author instead of the title; citations often contain mistakes. 

4. Try using a different browser or even a different device. 

5. Try using an incognito window or clearing your cache. 

  

If none of these work, please report the issue to a librarian in chat or email. If possible, include this information: 

1. What are you trying to access? 

2. What error messages or other difficulties you have run into? 

3. Are you on or off campus? If off campus, are you at home, work, public place, etc.? (Some workplaces have firewalls that prevent access.) 

4. What type of device are you using? What kind of network are you using? 

5. What browser are you using? 

6. What was the path you took that led you to the error? (For example, starting on Library Homepage, a link, etc.) 

7. What have you already done to try to resolve the issue? 

The more information you supply, the more it will help us troubleshoot the problem. Be sure to include your email address so we can get back to you.

 

updated 6/29/2020 kas