Is Chat / Virtual Reference a real person or a robot?

Digital Librarian by Enrico Francese on FlickrAll Live Assistance chats, texts, emails, FAQs etc. are answered by real, live human librarians who work at one of the six GSU library locations. 

Creative Commons CC BY-ND 2.0 Image "Robot Librarian" by Enrico Francese on Flickr. (Note: This is NOT a GSU Librarian.)

Last Updated: Jul 14, 2025

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