Q. What does it mean when I try to request or renew a book and it says my library account is "expired?"

The short answer: If you are a currently enrolled student and/or a current employee, then contact a library User Services desk to get this straightened out. It will help if you can show us your current class schedule.

The long answer: The system that sets up your library account is separate from the Student Information System (GoSolar/PAWS) and (for employees) ADP.  However, these systems communicate enough to set up your library account with your name, address, email, and Student ID #.  They also tell us that you are "active," meaning that you are currently enrolled or employed.  Library accounts have an "expiration" date, meaning that if the system doesn't periodically tell us you're "active," your account "expires" so you will no longer be able to check out, request, or renew materials.  It also won't give you the GALILEO password.  

The communication between systems is not instantaneous, though, and there may be a delay, particularly for new employees, part-time faculty at the beginning of the semester, and for students during the time between semesters after enrolling for the next semester.

If you don't want to wait for the system to update or you think there has been an error, contact a library service desk and we'll be happy to get it straightened out. 

updated 7/1/20 mm